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Every story published since 2008, indexed by keyword, year and section.
21 results
- world
What Poor Customer Service Is Really Costing Your Business
The customer who complains is not your problem. The one who quietly leaves is.
Auxi Sherpa Writer · 3 September 2026
- world
Your Customers Do Not Want to Wait. How Fast Should Businesses Respond?
Speed is not a luxury in customer service. It is the whole relationship.
Auxi Sherpa Writer · 6 August 2026
- insights
WhatsApp Is Quietly Becoming the World's Biggest Sales Channel
In markets from Lagos to São Paulo, the messaging app has moved past customer service and become where the transaction actually happens — largely outside the reach of conventional commerce analytics.
Kwame Mensah · 1 August 2026
- technology
AI Agents Are Quietly Running Small Business Operations in 2026
Autonomous AI agents are increasingly managing complex operational tasks for small and medium-sized enterprises in 2026, driven by advancements in machine learning and accessible platforms.
Felicitas Okeke · 31 July 2026
- business
Company Formation in the UK, USA and Canada: What Founders Face in 2026
Navigating company formation in the UK, USA, and Canada in 2026 presents a dynamic landscape shaped by evolving digital regulations, compliance demands, and a competitive talent market, requiring strategic adaptation from aspiring founders.
Oliver Bennett · 30 July 2026
- technology
WhatsApp Business API Growth Is Exploding Across Emerging Markets
The WhatsApp Business API is rapidly transforming how businesses engage with customers in emerging markets, driven by widespread mobile adoption and the platform's versatile features.
Felicitas Okeke · 30 July 2026
- technology
The Cybersecurity Risks Hiding Inside Small Business Automation
Small and medium-sized enterprises embracing automation face a growing array of cybersecurity challenges, often underestimating the vulnerabilities introduced by interconnected systems and third-party tools.
Lena Hoffmann · 30 July 2026
- business
Inside the Virtual Assistant Economy Powering Lean Companies
A growing number of lean companies are leveraging virtual assistant services to streamline operations, reduce overheads, and scale efficiently in a competitive global landscape.
Chloe Anderson · 29 July 2026
- africa
Ghana's E-commerce Sellers Are Going Cross-Border at Record Pace
Ghanaian e-commerce entrepreneurs are increasingly leveraging digital platforms to reach international customers, transforming local businesses into global exporters and driving economic diversification.
Kwame Mensah · 28 July 2026
- technology
Does AI Customer Support Actually Work? The Data Says It Depends
While AI customer support offers clear efficiency gains, its effectiveness hinges on implementation quality, integration, and the complexity of customer inquiries, leading to mixed results across industries.
Daniel Whitfield · 27 July 2026
- fact check
Fact Check: Is AI Really Replacing All Small Business Jobs?
An in-depth investigation into whether artificial intelligence is truly eliminating jobs across small businesses or reshaping the landscape with new opportunities.
Thandiwe Mokoena · 25 July 2026
- opinion
Opinion: Automate Everything Except the Moments That Build Trust
Strategic business automation should prioritize efficiency while carefully preserving the human touch essential for building and maintaining customer and employee trust.
Auxi Sherpa Writes · 24 July 2026
- fact check
Fact Check: Do AI Chatbots Really Damage Brand Trust?
While AI chatbots offer efficiency, their deployment without careful consideration for accuracy, empathy, and transparency can indeed erode consumer confidence and damage brand perception.
Lena Hoffmann · 20 July 2026
- technology
Open-Source AI Models Are Good Enough for Most Business Work Now
An increasing number of businesses are discovering that open-source artificial intelligence models now offer sufficient performance and flexibility for a wide array of core operational tasks, challenging the dominance of proprietary solutions.
Rohan Mehta · 19 July 2026
- science
The Energy Cost of AI Workloads Is Becoming a Business Line Item
The escalating energy consumption of artificial intelligence (AI) is transforming from a peripheral concern into a central financial and operational consideration for businesses worldwide, influencing infrastructure planning and sustainability strategies.
Haruki Sato · 19 July 2026
- sports
Athlete Brands Are Being Run Like Startups Now
Athletes are increasingly adopting entrepreneurial mindsets, leveraging digital platforms and sophisticated business strategies to build enduring brands that extend far beyond their sporting careers.
Chloe Anderson · 18 July 2026
- opinion
Opinion: Most Automation Projects Fail for the Same Three Reasons
Across industries and geographies, automation projects frequently falter due to a recurring trifecta of issues: poor planning, insufficient change management, and a fundamental misunderstanding of the technology's actual capabilities and limitations.
Auxi Sherpa Writes · 18 July 2026
- business
Pricing Strategy in a High-Cost Era: What Small Firms Are Doing
Small businesses in Nigeria are recalibrating their pricing strategies to navigate persistent inflationary pressures and rising operational costs, focusing on value, diversification, and customer segmentation to maintain profitability.
Felicitas Okeke · 17 July 2026
- technology
CRM Automation Is Finally Usable by Solo Founders
Advancements in artificial intelligence and no-code platforms are empowering solo founders to leverage sophisticated CRM automation, streamlining operations and fostering growth without large teams or prohibitive costs.
Rohan Mehta · 17 July 2026
- insights
Beyond the Inbox: Why WhatsApp Automation Is the Ultimate Virtual Assistant
How to turn WhatsApp into a 24/7 virtual assistant that nurtures leads, books appointments, and handles support — paired with website creation by Auxi Sherpa.
Auxi Sherpa Writes · 23 June 2026
- world
From the First Websites to the AI Era: How the Internet Changed the Way We Do Business
From the primitive pages of the early World Wide Web to today's intelligent, automated digital experiences, the website has undergone a remarkable transformation. Joaquin Rivera traces that journey and explores how websites evolved from simple online brochures into essential business infrastructure.
Joaquin Rivera · 2 June 2026