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Every story published since 2008, indexed by keyword, year and section.
6 results
- technology
WhatsApp Business API Growth Is Exploding Across Emerging Markets
The WhatsApp Business API is rapidly transforming how businesses engage with customers in emerging markets, driven by widespread mobile adoption and the platform's versatile features.
Felicitas Okeke · 30 July 2026
- technology
Does AI Customer Support Actually Work? The Data Says It Depends
While AI customer support offers clear efficiency gains, its effectiveness hinges on implementation quality, integration, and the complexity of customer inquiries, leading to mixed results across industries.
Daniel Whitfield · 27 July 2026
- sports
Sports Clubs Are Building Digital Revenue Playbooks From Scratch
Sports organizations globally are actively developing multifaceted digital revenue streams, moving beyond traditional ticketing and merchandise to embrace technology-driven engagement models and direct-to-consumer strategies.
Oliver Bennett · 22 July 2026
- insights
The Retention Playbook Lean Companies Use to Stop Churn
Automating customer retention is becoming a strategic imperative for lean businesses, leveraging technology to proactively identify and address churn risks before they escalate.
Chloe Anderson · 21 July 2026
- politics
The Politics of AI Regulation Is Being Decided Without Small Firms
Policymakers crafting AI regulations are predominantly engaging with large technology firms and established legal entities, sidelining the unique challenges and innovative potential of small and medium-sized enterprises (SMEs).
Lena Hoffmann · 20 July 2026
- climate
Supply Chain Transparency Tech Moves From Optional to Mandatory
New regulations and consumer demands are rapidly transforming supply chain transparency from a competitive advantage into a fundamental business requirement for global enterprises.
Kwame Mensah · 18 July 2026