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- technology
Does AI Customer Support Actually Work? The Data Says It Depends
While AI customer support offers clear efficiency gains, its effectiveness hinges on implementation quality, integration, and the complexity of customer inquiries, leading to mixed results across industries.
Daniel Whitfield · 27 July 2026
- fact check
Fact Check: Is AI Really Replacing All Small Business Jobs?
An in-depth investigation into whether artificial intelligence is truly eliminating jobs across small businesses or reshaping the landscape with new opportunities.
Thandiwe Mokoena · 25 July 2026
- technology
Open-Source AI Models Are Good Enough for Most Business Work Now
An increasing number of businesses are discovering that open-source artificial intelligence models now offer sufficient performance and flexibility for a wide array of core operational tasks, challenging the dominance of proprietary solutions.
Rohan Mehta · 19 July 2026